Frequently Asked Questions
Everything you need to know about your HOIST Fitness journey.
What is the typical lead time for shipping gym equipment?
In-stock items typically ship within 5-7 business days. Large strength training systems and commercial-grade units are shipped via freight, and you will receive a tracking number once the carrier has scheduled your delivery window.
Do you offer professional installation services?
Yes, we offer professional 'White Glove' delivery and installation for an additional fee. This service includes the assembly of your equipment by certified technicians and the removal of all packaging materials.
What is the warranty coverage on HOIST Fitness products?
We provide a comprehensive warranty that varies by product line. Generally, our home equipment features a lifetime warranty on the frame and a 5-10 year warranty on moving parts. Please refer to your specific product manual for full details.
Can I return my equipment if I am not satisfied?
We offer a 30-day return policy on most equipment. Items must be in original condition and packaging. Please note that return shipping costs and a potential 20% restocking fee may apply to large equipment returns.
Do you provide financing options for large purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or 0% APR terms.
How do I maintain my HOIST equipment to ensure longevity?
We recommend wiping down upholstery after every use with a damp cloth and mild soap. Regularly check and tighten bolts, and lubricate guide rods every 2-3 months using a 100% silicone spray.